Privacy Policy

1. Information We Collect

We may collect personal and technical information when you interact with our Website or Services.

Personal Information

This may include:

• Full name
• Email address
• Phone number
• Property address
• Utility consumption information
• Identification documents
• Financial information required for financing evaluation
• Project-related documents
• Any other information you voluntarily submit

Technical Information

We may automatically collect certain technical data, including:

• IP address
• Browser type and device information
• Website usage data
• Cookies and tracking information
• Referral sources and browsing behavior

This information helps us improve our services and website performance.

2. How We Use Your Information

We collect and process personal information for the following purposes:

• Responding to consultation or installation requests
• Designing and proposing solar energy systems
• Evaluating eligibility for solar installation services
• Processing financing applications when requested
• Communicating with customers regarding projects
• Managing customer accounts and member dashboards
• Improving our Website and services
• Marketing and advertising related to solar services
• Complying with legal and regulatory obligations

We process personal information only when there is a lawful basis under applicable law, including consent, contractual necessity, or legitimate business interest.

3. Sharing of Personal Information

We may share personal information with trusted third parties when necessary to provide our services.

These may include:

Financing Partners

If you request financing assistance, we may share necessary information with financing providers for the purpose of evaluating and processing your financing application.

We only share such information with your request and consent.

Service Providers

We may share information with service providers that support our operations, including:

• Cloud hosting providers
• Customer relationship management platforms
• Analytics providers
• Marketing platforms
• Installation contractors or engineering partners

These providers are required to handle personal information securely and only for authorized purposes.

Legal Requirements

We may disclose information if required by law, regulation, court order, or government request.

4. Technologies and Tools We Use

We use certain third-party technologies to operate and improve our Website.

Analytics and Advertising

Our Website may use:

• Google Analytics to analyze website traffic and usage patterns
• Meta Pixel (Facebook Pixel) for advertising measurement and audience insights
• HubSpot for customer relationship management and marketing automation

These services may use cookies or similar tracking technologies.

Cloud Infrastructure

Customer data may be securely stored or processed using cloud infrastructure providers including:

• Supabase
• Google Firestore
• Amazon Web Services (AWS)
• Google Cloud Platform (GCP)

These providers implement industry-standard security controls.

5. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to:

• Improve website functionality
• Analyze traffic and usage
• Support marketing and advertising campaigns

You may configure your browser to refuse cookies, although some features of the Website may not function properly if cookies are disabled.

6. Data Security

Helios implements reasonable administrative, technical, and physical safeguards to protect personal information.

These safeguards may include:

• Encryption of sensitive data
• Secure cloud infrastructure
• Restricted access to customer information
• Security monitoring and controls

While we take reasonable precautions, no internet-based system can guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Fulfill contractual obligations
• Comply with legal or regulatory requirements
• Resolve disputes and enforce agreements

When personal information is no longer required, we take reasonable steps to securely delete or anonymize it.

8. Your Rights Under the Data Privacy Act

Under the Philippine Data Privacy Act, you have certain rights regarding your personal data, including:

• The right to be informed about how your data is processed
• The right to access your personal data
• The right to correct inaccurate information
• The right to object to certain types of processing
• The right to request deletion or blocking of personal data
• The right to file a complaint with the National Privacy Commission

Requests regarding personal data may be directed to our Data Protection Officer.

9. Third-Party Websites

Our Website may contain links to third-party websites or services.

Helios is not responsible for the privacy practices or policies of those websites.

Users are encouraged to review the privacy policies of any external services they visit.

10. Updates to This Privacy Policy

Helios may update this Privacy Policy periodically.

Updates will be posted on this page with the revised Effective Date.

Continued use of the Website constitutes acceptance of the updated policy.

11. Contact Information

For privacy-related inquiries or requests, please contact: