Terms and Conditions

1. About Helios

Helios (PH) Sustainable Energy Corp. provides solar energy solutions, including consultation, system design, installation coordination, and assistance with solar financing options.

Our Website allows users to:

• Request consultations and solar system proposals
• Submit property and energy usage information
• Apply for solar installation services
• Submit information for financing evaluation
• Access a customer portal or member dashboard
• Track project status and installation progress

2. Eligibility

By using this Website, you confirm that:

• You are at least 18 years of age, and
• You have the legal capacity to enter into binding agreements under applicable law.

If you are using the Website on behalf of another person or organization, you represent that you have the authority to do so.

3. User Accounts

Certain features of the Website may require you to create a member account.

When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain the confidentiality of your login credentials
• Notify Helios immediately if you suspect unauthorized access
• Accept responsibility for activities conducted through your account

Helios reserves the right to suspend or terminate accounts that violate these Terms or pose security risks.

4. Information Submitted Through the Website

When submitting information through the Website, including during consultation requests or financing applications, you agree that:

• The information you provide is true, accurate, and complete
• You have the authority to provide the information
• You consent to Helios using the information to evaluate and provide solar services

Information that may be requested includes, but is not limited to:

• Name and contact information
• Property address and property details
• Utility consumption data
• Identification documents
• Financial information necessary for financing evaluation
• Project-related documentation

All personal information is handled in accordance with our Privacy Policy.

5. Solar Proposals and Estimates

Any solar proposals, system designs, or savings estimates provided through the Website are preliminary estimates.

These estimates may change based on:

• On-site inspection
• Structural or electrical assessment
• Engineering review
• Utility requirements
• Financing approval

Submission of a request or receipt of a proposal does not constitute a binding agreement.

Final terms will be governed by separate installation agreements or financing contracts.

6. Financing Applications

Helios may assist users in submitting applications to third-party financing providers.

Financing approval:

• Is determined solely by the financing partner
• May require additional documents or verification
• Is subject to the financing provider's independent policies and requirements

Helios does not guarantee approval of financing applications.

Customer information will only be shared with financing partners with the user's request and explicit consent.

7. Client's Responsibility for Taxes and Additional Fees/Costs

Sections 7 to 17 below apply to customers who proceed to a signed residential installation agreement with Helios (the "Agreement"). They do not govern general use of the Website. The executed Agreement and its Residential Proposal/Package Inclusions remain the controlling documents in the event of any inconsistency with this page.

7.1. The CLIENT shall shoulder all national and/or local taxes and fees accruing or arising out of this Agreement, if any, including but not limited to any future taxes on renewable energy, local taxes pertaining to the solar installation, any village or homeowner association delivery/entry/construction fees/mandatory manpower health testing fees, and/or permit fees, electric company metering fees, net metering fees, and/or performance bonds. Unless specified in the Residential Proposal/Package Inclusions, the CLIENT is solely responsible for the application for net metering, and the cost and scope of work is separate from this Agreement.

8. Payment Terms

8.1. Contract Price: The total price for the System and the services rendered under this Agreement shall be as specified in the Residential Proposal/Package Inclusions provided to the CLIENT, which has been duly agreed upon by both Parties. This price is inclusive of the Equipment, installation, and all services outlined in the Scope of Work, unless otherwise specified.

8.2. Payment Schedule: Payments shall be made by the CLIENT to HELIOS according to the schedule and milestones mutually agreed upon and detailed in the Residential Proposal/Package Inclusions. This may include, but is not limited to, an initial down payment, progress payments tied to project milestones, and a final payment upon system energization and acceptance.

8.3. Payment Method: Payments shall be made through the payment channels mutually agreed upon by both Parties.

8.4. Late Payments: Any payments not received by HELIOS on their respective due dates shall be considered overdue. Overdue payments shall be subject to a late payment interest rate of 1% of the overdue amount or the maximum rate permitted by law, whichever is lower, calculated from the due date until the date of full payment. HELIOS reserves the right to suspend work, withhold documentation, or take other appropriate actions for overdue payments, without prejudice to other remedies available under this Agreement or by law.

8.5. Refunds: Any refund provided to the Client shall be strictly limited to the amount paid that exceeds the costs already incurred by Helios in the performance of its obligations up to the effective date of termination, provided that the maximum refund shall in no event exceed eighty percent (80%) of the total amount paid by the Client. "Costs already incurred by Helios" include, but are not limited to, direct and indirect expenses, labor, third-party vendor fees, procurement, administrative overhead, and any non-recoverable commitments made by Helios. No refund shall be due for services rendered, supplies delivered and accepted, or work products completed, nor if termination is due to the Client's breach of this Agreement or reasons attributable solely to the Client. Helios shall provide reasonable documentation to substantiate incurred costs upon request.

8.6. Appraisal Fee (only for Solar Mortgage transactions): Upon signing, the Homeowner is required to pay a reservation fee of PHP 5,200 to initiate the project processing and, if required, to enable Helios to pay the property appraisal fee on the Homeowner's behalf during loan processing. This fee is non-refundable.

8.7. Financing Transactions: In the case of financing transactions, Helios shall act as an intermediary to receive funds from bank partners on behalf of the Homeowner. These funds will be limited to those designated for solar and outlined in the Helios-partnered bank's indemnity or authority to release forms.

9. Helios's Commitments

9.1. Supply and Delivery: HELIOS shall be responsible for the supply and delivery of the Equipment purchased by CLIENT as specified in the Residential Proposal/Package Inclusions.

9.2. Installation, Configuration, and Testing: HELIOS shall be responsible for the installation, configuration, and testing of the Equipment and Installation, subject to the terms and conditions of this Agreement. Helios reserves the right to subcontract any portion of the Scope of Work under this Agreement.

9.3. Net Metering: Where provided in the Residential Proposal/Package Inclusions, HELIOS shall serve as the CLIENT's intermediary for Net Metering ("NM") processing. While the actual implementation, including the application and legwork, shall be handled by third-party installers or contractors, HELIOS is responsible for ensuring that these parties fulfill their contractual obligations to the CLIENT.

• a) One of HELIOS' key responsibilities is to collect the necessary documentary requirements for the initial NM application from the CLIENT. HELIOS shall assist in this process for the period specified in the Residential Proposal/Package Inclusions from the date of the Agreement's execution. Should the CLIENT fail to provide the required documents within this period, and unless exceptional circumstances apply, such as those found under Article 6 of the Agreement, HELIOS reserves the right to cease allocation of further resources to the NM process. From that point forward, it will be the sole responsibility of the CLIENT to complete and submit any remaining documents directly.
• b) HELIOS makes every effort to pre-screen CLIENTS for NM eligibility to maximize the likelihood of successful application. However, the final decision lies with the relevant Local Government Unit (LGU) and Distribution Utility (DU). HELIOS does not and cannot guarantee approval of the NM application.
• c) Upon signing this Agreement, the CLIENT acknowledges and agrees that the portion of the project allocation designated for NM that has already been utilized is non-refundable. If the NM application is declined by the LGU or DU before the full NM allocation is fully expended, HELIOS shall endeavor to refund any unutilized portion of the allocation. However, HELIOS makes no guarantee as to the amount or timeline of any potential refund.

9.4. Warranty: HELIOS warrants that all Equipment included in the Residential Proposal/Package Inclusions:

• a) Shall be free from all defective materials and workmanship attributable to HELIOS;
• b) Shall be fit for the intended purpose;
• c) Shall comply with the Residential Proposal/Package Inclusions, applicable national government regulations, and any written instructions provided by the CLIENT, which have been mutually agreed upon by the Parties.

The Warranty Period for any Equipment covered under the Residential Proposal/Package Inclusions in this Agreement.

9.5. Documentation: Upon energization, HELIOS shall furnish the CLIENT with the following:

• a) Official warranty certificates for the solar panels and microinverters issued by the respective manufacturers;
• b) Warranty coverage summary and claim procedures;
• c) A set of guidelines outlining the proper use, care, and maintenance of the Equipment, including specific do's and don'ts that, if not followed, may result in the voiding of warranties. These include, but are not limited to:
  • i) No unauthorized modifications, tampering, or relocation of the system;
  • ii) No mechanical or electrical connections to non-HELIOS-approved devices;
  • iii) No maintenance, additions, or removals without prior written approval from HELIOS;
  • iv) Prevention of negligence, misuse, or damage by the CLIENT or third parties.

9.6. Notification of Energization: HELIOS will notify the CLIENT in writing via email, text, phone, or letter, that the project is energized. Such notification shall be made within 24 hours from energization.

10. Approval of Change Orders

10.1. Either Party reserves the right to propose any variation in writing on a Residential Proposal/Package Inclusions, as may be needed, to meet the CLIENT's site requirements in relation to the services of HELIOS as and when required to commission the Equipment and make it ready for full-time operation.

10.2. Any modification in the design, plans, and specifications, or in the scope of works, which are no longer contemplated, or which are beyond the original Residential Proposal/Package Inclusions as determined by HELIOS, shall be considered a change order. In the event of a change order, the Parties shall mutually agree on the adjustments and/or revisions in the contract price, schedule, and such other terms and conditions as may be necessary; provided, that the adjustment(s) and/or revision(s) agreed upon by the Parties, in order to be valid and binding, must be in writing, dated, and signed by the Parties. HELIOS must issue an amended or additional Residential Proposal/Package Inclusions in the event that Parties reach an agreement on the modification.

11. Equipment and Party Warranties

11.1. The CLIENT warrants that the roof and building on the Property, subject of the CLIENT-approved roof layout plan, is structurally sound enough to accommodate an additional three (3) pounds per square foot of dead weight. Therefore, the CLIENT releases HELIOS from any structural-related liability.

11.2. The CLIENT assumes full responsibility for Equipment failures caused directly by the negligence, malfeasance, or any such acts or omissions by the CLIENT, its employees, or third parties. Non-exclusive examples of these acts are:

• a) Acts or omissions by the CLIENT, its employees, customers, or other third parties acting for and on the CLIENT' behalf;
• b) Modifications on the Equipment, unless authorized in writing by HELIOS;
• c) Connection of the Equipment by mechanical or electrical means to equipment or devices not supplied by HELIOS;
• d) Neglect, accident, or misuse by the CLIENT, its employees, customers, or third parties;
• e) Change or performance of maintenance work on the Equipment, or addition or removal of accessories, attachments, or other devices to the Equipment, unless authorized in writing by HELIOS;
• f) Relocation, removal, and/or movement of the Equipment by the CLIENT without the prior written approval of HELIOS;
• g) Use of the Equipment for purposes other than that for which it is designed.

11.3. In all instances where damage is incurred during the construction period which result in costs to either Party, the amount of any damage or costs for which a Party shall be liable shall not exceed the value of this Agreement, inclusive of attorney's fees, and legal interest.

If the CLIENT has a clay tile roof that cracks prior to and during the execution of the contract, the CLIENT may either provide replacement tiles for HELIOS to replace the cracked or chipped tiles/panel or allow HELIOS to use a sealant to patch the damaged tile, at the CLIENT's cost. It is understood that HELIOS shall not be liable for the replacement of clay tiles damaged during the execution of the contract. If the CLIENT has a stone-coated roof that dents, cracks, or is damaged during the installation process, a third party roof specialist or original installer of the stone-coated roof must be called in by the CLIENT to rectify it at the CLIENT's cost.

12. Default

12.1. In the event of any material breach of any Residential Proposal/Package Inclusions subject of this Agreement by either Party which is not rectified within thirty (30) calendar days after written notice of such breach has been received by the breaching Party from the aggrieved Party, the aggrieved Party shall be entitled, subject to any limitations contained in this Agreement, to avail itself of any and all legal and/or equitable remedies available (including terminating this Agreement by notice in writing to the breaching Party), and to suspend performance of all of its obligations under the relevant Residential Proposal/Package Inclusions or this Agreement for as long as the breach continues uncorrected.

12.2. A Default on the part of the CLIENT concerning the failure to pay the amounts payable under this Agreement shall allow HELIOS to remove the installed Equipment from the Property. The removal of the installed Equipment from the Property shall be considered a termination of the Agreement pursuant to Section 13 (Termination) below, without prejudice to any amount which CLIENT may continue to be liable for. For this purpose, the CLIENT hereby irrevocably and to the fullest extent permitted by Philippine law appoints HELIOS as its attorney-in-fact, with right of substitution, so that HELIOS or any other person empowered and duly authorized by HELIOS shall, upon the occurrence and during the failure to pay the amounts due to HELIOS and any resulting penalties in full, be authorized to the fullest extent permitted by Philippine law, without need of further authorization or act from the CLIENT, and in preservation and/or for the enforcement of the rights of HELIOS to remove the installed Equipment from the Property without need for a separate written authorization.

13. Termination

13.1. An aggrieved Party, after serving a written notice of at least five (5) calendar days prior to the intended termination date, may terminate the Agreement in the event of a Default as described in Sections 12.1 and 12.2. Such termination shall be without prejudice to HELIOS's right to receive full payment for work already performed/reimbursement for unperformed work.

13.2. In the event that a Party terminates this Agreement for reasons stated in Section 12, the CLIENT shall be liable to HELIOS for the leasing/storage costs of the Equipment and for labor. If the CLIENT opts to pre-terminate this Agreement without cause, it must send HELIOS thirty (30) days' prior notice, and the CLIENT will be liable for the full cost of the Equipment delivered and labor expended up to the date of pre-termination.

14. Severability of Agreement Provisions

14.1. If any of the provisions of this Agreement shall be adjudged invalid or unenforceable, such invalidity or unenforceability shall not invalidate or render this Agreement unenforceable, but rather this Agreement shall be construed as if not containing the particular invalid or unenforceable provision or provisions, and the right and obligations of the Parties shall be construed and enforced accordingly.

15. Confidential Information

15.1. All technical information, information, specifications, drawings, documentation, and "know-how" of every kind and description whatsoever disclosed by either Party to the other under this Agreement (the "Information"), except insofar as it may be in the public domain or be established to have been independently developed and so documented by the other Party or obtained from any person not in breach of any confidentiality obligations to the disclosing Party, is the exclusive property of the disclosing Party, and the other Party, except as specifically authorized in writing by the disclosing Party, or as permitted hereunder, shall treat and protect the Information as confidential, shall not reproduce the Information except to the extent reasonably required for the performance of this Agreement, shall not divulge the Information in whole or in part to any third parties, and shall use the Information only for purposes necessary for the performance of this Agreement or as may be required for the use of the Equipment. Each Party shall disclose the Information only to those of its employees and agents who shall have a "need-to-know" the Information for the purposes described herein after first making such employees or agents aware of the confidentiality obligations set forth above. This Section shall survive the termination of the Agreement.

16. Entirety and Construction of the Agreement

16.1. This Agreement and the Annexes hereto and the subsequent Residential Proposal/Package Inclusions issued subject of this Agreement contain the entire understanding between the Parties and supersede any prior understanding and/or agreement among the Parties with regard to the subject matter of this Agreement. There are no representations, agreements, arrangements, or understanding, oral or written, among the Parties hereto relating to the subject matter of this Agreement, which are not fully expressed herein.

16.2. The laws of the Republic of the Philippines shall govern the construction, interpretation, and performance of this Agreement.

17. Waiver and Variations

17.1. No failure or delay by HELIOS in exercising any right, power or privilege hereunder and no course of dealing between the Parties shall impair any such right, power or privilege or operate as a waiver or variation of that or any other right, power or privilege of HELIOS hereunder, nor shall any defective, single or partial exercise by HELIOS of any right, power or privilege hereunder preclude any other or the further exercise thereof or the exercise by HELIOS of any other right, power or privilege hereunder. The rights, powers and remedies herein expressly provided are cumulative and not exclusive of any rights, powers or remedies which HELIOS would otherwise have.

18. Third-Party Services

The Website may integrate or interact with third-party services, including but not limited to:

• Financing providers
• Payment processors
• Analytics and marketing tools
• Installation contractors
• Cloud infrastructure providers

These services may be governed by their own terms and policies.

Helios is not responsible for the content, security, or practices of third-party services.

19. Acceptable Use

You agree not to:

• Provide false or misleading information
• Attempt to access systems or data without authorization
• Interfere with the Website's functionality or security
• Upload malicious code or harmful software
• Use automated tools to scrape or harvest data from the Website

Helios may suspend or restrict access if misuse or suspicious activity is detected.

20. Intellectual Property

All content on the Website, including but not limited to:

• Text
• Graphics
• Logos
• Designs
• Software
• Platform features

are the property of Helios (PH) Sustainable Energy Corp. or its licensors and are protected under applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or commercially exploit any content without prior written permission from Helios.

21. Data Security

Helios implements reasonable administrative, technical, and organizational safeguards to protect customer information, including:

• Encryption of sensitive data where applicable
• Secure cloud infrastructure
• Controlled access to customer information

However, no online system can guarantee absolute security, and users acknowledge the inherent risks associated with internet-based services.

22. Disclaimer of Warranties

The Website and Services are provided on an "as-is" and "as-available" basis.

Helios does not guarantee that:

• The Website will always be available without interruption
• Information on the Website will always be complete or error-free
• The Website will be free from technical vulnerabilities

All information provided on the Website is for informational purposes and may change without notice.

23. Limitation of Liability

To the fullest extent permitted by law, Helios shall not be liable for any indirect, incidental, special, or consequential damages arising from:

• Use of the Website
• Inability to access the Website
• Reliance on information provided on the Website

Helios' total liability related to the Website shall not exceed any amount paid by the user directly to Helios through the Website for services.

24. Suspension or Termination of Access

Helios reserves the right to suspend or terminate access to the Website if:

• A user violates these Terms
• Fraudulent or suspicious activity is detected
• Continued access may pose security risks

25. Changes to These Terms

Helios may update these Terms periodically.

Updates will be posted on this page and will become effective upon publication. Continued use of the Website constitutes acceptance of the updated Terms.

26. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of the Philippines.

Any disputes arising from these Terms shall be subject to the jurisdiction of the appropriate courts in the Philippines.

27. Contact Information

For inquiries regarding these Terms, you may contact: